🔥This Weeks

Featured Releases🔥

We’ve just rolled out another set of Brainbox updates designed to make your day-to-day work faster, cleaner and more automated — just in time for the run-up to Christmas.

Here’s what’s new 👇

Voice AI: Multi-Calendar Appointment Booking

Voice AI can now handle appointment booking across multiple calendars automatically. It understands what the caller needs, selects the right service, and books the correct appointment without manual input.

This makes phone bookings feel natural and smooth. Callers don’t get bounced around, and your team doesn’t need to step in. Voice AI handles intent, availability and scheduling in one flow, with smart fallbacks if anything changes.

The result is a cleaner diary, fewer missed bookings and a more professional booking experience that runs itself.

Forms, Surveys & Quizzes: Confirmation Message Customisation

The on-submit experience has been fully upgraded. You now get a proper editor, richer formatting, mobile and desktop layouts, and a live preview while you design.

Instead of a basic “thanks for submitting” message, you can now create a branded follow-up moment. Add structure, spacing, styling and clear next steps.

This helps guide users after submission, reinforces trust and makes every form feel intentional and professional rather than rushed or generic.

Social Planner: Multiple Watermark Support

You can now upload and manage multiple watermarks inside Social Planner and assign a different one to each social account.

This is a big win for agencies and multi-brand setups. Every post is automatically branded correctly without switching files or re-uploading assets.

It cuts manual work, reduces mistakes and keeps every client’s content clean, consistent and on-brand across all channels.

Workflows: Inbound Do-Not-Disturb (DND) Triggers & Actions

Inbound DND is now available, giving you control over spam and unwanted calls before they reach your CRM.

You can now filter inbound traffic based on direction and rules, stopping junk leads, robocalls and spam from creating records or triggering workflows.

This keeps your pipelines clean, protects your data quality and saves your team time without affecting genuine enquiries or existing automations.

Phone System: Custom Call Dispositions

You can now create custom call dispositions that reflect the outcomes that actually matter to your business.

After a call, users can select a defined outcome which can then trigger automations, follow-ups or reporting.

This brings clarity to call handling, improves reporting accuracy and ensures every call leads to the right next action, automatically and consistently.

More improvements are rolling out weekly, and these are all already live inside your Brainbox account.

If you want help activating any of the new features, just reply to this email.

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Mat

Founder, Brainbox AI CRM

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